Effective Date: June 1, 2025 | Last Updated: August 12, 2026
Your Data: TradeVolly does not sell your personal information. Payment data is handled exclusively by Stripe. See Section 4 for full sharing details.
TradeVolly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you use our web application and any associated mobile applications (collectively, the "Platform"). By using the Platform, you acknowledge and agree to the practices described in this Policy. If you do not agree, please discontinue use immediately.
We collect the following categories of information: • Account Information: Name, email address, and profile data you provide at registration. • Trader Profile: Volly name, bio, avatar, shipping address, phone number, and location (city/state). • Listing & Item Data: Photos, descriptions, condition, pricing, and trade preferences you submit. • Transaction Data: Trade records, offer history, escrow amounts, shipping addresses, and payment confirmation data. • Payment Information: Processed exclusively by Stripe. We do not store raw card numbers or full payment credentials. • Location Data: City, state, and optional zip code for trade discovery and Local Trading Post features. • Messages & Communications: Messages and offer data exchanged between traders on the Platform. • Usage & Device Data: Pages visited, features used, IP address, device type, browser type, and session activity. • AI Interaction Data: Inputs to Volly, CoPilot, and smart matching features for service improvement. • Referral Data: Referral codes and referred-user relationships.
We use the information we collect to: • Operate and maintain the Platform and all its features • Facilitate trades, escrow transactions, and shipping label generation • Verify user identity and maintain community trust and safety • Power AI features including Volly, CoPilot, smart matching, and pricing analytics • Send transactional notifications (trade updates, messages, shipping status), including push notifications to your mobile device about activity such as new trade interest, offers, and messages • Provide customer support and mediate disputes • Detect and prevent fraud, abuse, or violations of our Terms • Analyze usage trends to improve and personalize the Platform • Comply with applicable legal obligations and regulatory requirements • Enforce our Terms of Service and Community Standards
We do not sell your personal information. We may share your information only in the following circumstances: • Other Traders: Your public profile, listings, Volly name, trader rating, and user number are visible to other Platform users as part of normal marketplace operation. • Local Trading Post: If a buyer pays the $1 unlock fee, a TradeVolly-generated temporary contact email is shared solely to facilitate that specific transaction. • Stripe: Payment data is shared with Stripe, Inc. for secure payment processing. Stripe's privacy policy governs their use of your data. • EasyPost: Name and shipping address are shared with EasyPost and carrier partners (USPS, UPS, FedEx) solely to generate and fulfill shipments. • Service Providers: Trusted vendors who assist in operating the Platform (hosting, analytics, communications) under confidentiality agreements that restrict use of your data. • Legal Compliance: When required by law, subpoena, court order, or government request, or to protect the safety, rights, or property of TradeVolly or its users. • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity subject to equivalent privacy protections.
TradeVolly uses AI to power features like Volly smart replies, CoPilot item matching, smart matches, and pricing analytics. When you use these features, your inputs — including listing data, conversation context, and preferences — are sent to AI processing systems. This data is used to generate responses and improve AI accuracy. We do not use your private messages to train external AI models without your consent. AI-generated content is never a substitute for professional advice of any kind.
We track T-Volly Coin balances, token purchases, redemption history, and activity that earns rewards. This data is used solely to operate the rewards program. Coin and token balances are stored in your account and are subject to the terms of the rewards program as described in the Terms of Service. This data is not shared with third parties for marketing purposes.
We retain your personal information for as long as your account remains active, or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for fraud prevention purposes. Trade records may be retained for up to 7 years for tax and compliance purposes.
We implement industry-standard safeguards including: TLS/HTTPS encryption for all data in transit; role-based access controls limiting employee access to user data; secure payment processing through Stripe's PCI-compliant systems; and regular security monitoring. However, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security and disclaim liability for unauthorized access beyond our reasonable control. You are responsible for maintaining the confidentiality of your account credentials.
TradeVolly is strictly intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe a minor has created an account, please contact us immediately at support@tradevolly.com.
Depending on your jurisdiction, you may have the right to: • Access: Request a copy of the personal data we hold about you. • Correction: Request correction of inaccurate or incomplete data. • Deletion: Request deletion of your personal data, subject to legal retention requirements. • Portability: Request your data in a portable format. • Opt-Out: Opt out of non-essential marketing communications at any time. • Restriction: Request restriction of processing in certain circumstances. California residents may have additional rights under the CCPA. To exercise any of these rights, contact us at support@tradevolly.com. We will respond within 30 days.
We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyze usage. You may disable cookies through your browser settings, but some Platform features may not function properly without them. We do not use third-party advertising cookies or sell data to ad networks.
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external sites you visit.
TradeVolly may send push notifications to your mobile device to alert you about Platform activity, including new trade interest, trade and offer updates, messages, and shipping status. These notifications are sent through your device's operating system push service (Apple Push Notification service for iOS, Firebase Cloud Messaging for Android). Device tokens and basic delivery information may be shared with these services solely to deliver notifications. You can disable push notifications at any time in your device settings without affecting your ability to use the Platform.
We may update this Privacy Policy periodically. We will notify you of material changes via the Platform or email. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the changes.
TradeVolly (developer: Base44 Inc.) provides users with the ability to request complete deletion of their account and all associated personal data. Here's how: To request deletion of your TradeVolly account and all associated data: 1. Send an email to admin@tradevolly.com from the email address associated with your TradeVolly account. 2. Include "Account Deletion Request" in the subject line. 3. Include your Trade Hub ID or Volly name in the body to help us identify your account. What happens when you request deletion: • We will verify your identity before processing the request. • Within 30 days, we will permanently delete or anonymize all your personal data, including: your account information, trader profile (Volly name, bio, avatar), shipping addresses, phone number, location data, listing photos and descriptions, message history, trade records, T-Volly Coin balances, referral data, and AI interaction data. • Any remaining escrow funds or token balances will be handled according to our Terms of Service prior to deletion. What may be retained: • Anonymized trade records may be retained for up to 7 years for tax and legal compliance purposes, but will be stripped of all personally identifiable information. • Data required by law or for fraud prevention may be retained beyond the 30-day window as legally necessary. • Stripe payment records are governed by Stripe's own data retention policies — contact Stripe directly for deletion of payment data they hold. You do not need to delete your account to request deletion of specific data (such as individual listings or profile information). You can manage and delete your own listings, messages, and profile data directly within the app at any time. For bulk or specific data deletion requests, contact admin@tradevolly.com. We will respond to all deletion requests within 30 days.
For privacy-related inquiries or to exercise your data rights, contact us at: • Privacy & Data Deletion: admin@tradevolly.com • General Support: support@tradevolly.com • Developer: Base44 Inc.